PRIVACY POLICY

Last Updated: August 15, 2026
 

Captain Hook Towing LLC, Captain Hook Franchising LLC, and their applicable affiliates (collectively, “Captain Hook,” “we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, retain, and protect personal information when you visit our websites, submit a franchise inquiry, request towing or roadside assistance, communicate with us, use our services, or otherwise interact with Captain Hook.

This Privacy Policy applies to Captain Hook websites and online services that link to this Privacy Policy.

Captain Hook provides towing, roadside assistance, vehicle recovery, vehicle transportation, commercial and fleet services, and related services. Captain Hook Franchising LLC also develops and offers Captain Hook franchise opportunities.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
 

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Captain Hook.

A. Contact Information

We may collect information such as:

• First and last name

• Telephone number

• Email address

• Mailing address

• City

• State

• ZIP or postal code

• Business or company name

• Preferred method of communication

• Other information you voluntarily provide
   

B. Towing and Roadside Service Information

When you request towing, roadside assistance, recovery, transportation, or another Captain Hook service, we may collect information necessary to provide and document the requested service, including:

• Customer or member name

• Telephone number

• Email address

• Service location

• Vehicle pickup location

• Vehicle destination

• Type of service requested

• Breakdown information

• Accident-related information

• Vehicle condition

• Special towing or recovery requirements

• Service notes

• Photographs or videos related to the vehicle or service

• Date and time of service

• Communications regarding the service request

• Other information reasonably necessary to complete the requested service
   

C. Vehicle Information

Depending upon the service requested, we may collect:

• Vehicle year

• Vehicle make

• Vehicle model

• Vehicle identification number (VIN), when necessary

• License plate information

• Vehicle type

• Vehicle condition

• Vehicle location

• Vehicle photographs

• Information regarding damage or mechanical condition relevant to towing, roadside assistance, recovery, or transportation

We collect vehicle information only as reasonably necessary for business, operational, safety, documentation, claims, or legal purposes.
 

D. Location Information

Towing and roadside assistance inherently require location information.

We may therefore collect or receive:

• Current vehicle location

• Breakdown location

• Accident location

• Pickup location

• Destination

• Service address

• Approximate location information

• Location information supplied through dispatch systems or business partners

Location information may be provided directly by you or received from a roadside-assistance provider, fleet customer, insurer, dispatch platform, service network, or another organization that requested service on your behalf.
 

E. Franchise Inquiry Information

If you inquire about becoming a Captain Hook franchise owner, we may collect information including:

• First and last name

• Email address

• Telephone number

• Address

• City, state, and ZIP code

• Country

• Geographic market or territory of interest

• Desired timeframe for starting a franchise

• Whether you are applying individually or with business partners

• General liquid-assets qualification information

• General financial qualification information

• Business ownership experience

• Management experience

• Professional background

• Business interests

• Information regarding your interest in a Captain Hook franchise

• Other information voluntarily submitted during the franchise inquiry or qualification process

Information collected through a franchise inquiry may be used to determine whether an applicant appears to satisfy preliminary qualifications for further consideration.

Please do not submit Social Security numbers, passwords, complete bank account numbers, credit card numbers, or other highly sensitive financial credentials through a general franchise inquiry form unless specifically requested through a secure process.
 

F. Commercial and Fleet Customer Information

When providing services to commercial customers, fleet operators, dealerships, insurers, transportation companies, roadside networks, government entities, or other organizations, we may collect:

• Business contact information

• Company information

• Vehicle and fleet information

• Service authorization information

• Billing information

• Service histories

• Dispatch information

• Account information

• Communications and service records
   

G. Payment and Transaction Information

When you purchase services from Captain Hook, we may collect or receive information relating to the transaction.

Payments may be processed through third-party payment processors.

Depending on the payment method, Captain Hook may receive information such as:

• Customer name

• Billing information

• Transaction amount

• Transaction date

• Payment status

• Limited payment-method information

• Transaction or authorization identifiers

We may not directly receive or store complete payment-card information when payments are processed by a third-party payment processor.
 

H. Communications

We may retain information you provide when you:

• Call us

• Email us

• Send a text message

• Submit a website form

• Request towing or roadside assistance

• Submit a franchise inquiry

• Communicate with dispatch

• Submit a compliment or complaint

• Submit a damage or service claim

• Contact customer service

• Communicate through social media

• Otherwise communicate with Captain Hook

These communications may be retained for operational, customer-service, training, quality-control, insurance, claims, legal, safety, and recordkeeping purposes.
 

I. Website and Device Information

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Referring website

• Pages viewed

• Links clicked

• Date and time of visits

• Time spent on pages

• Website interactions

• Cookie identifiers

• Other technical information regarding use of our website

Wix states that Wix websites use certain cookies for security, stability, core site functions and platform effectiveness, and that additional integrations or third-party applications may place additional cookies.
 

2. HOW WE COLLECT INFORMATION

We may collect personal information in several ways.
 

Directly From You

We may collect information when you:

• Complete a website form

• Request towing or roadside assistance

• Call our dispatch center

• Contact us by telephone, email, or text

• Submit a franchise inquiry

• Request franchise information

• Make a payment

• Submit a claim

• Communicate with customer service

• Interact with us through social media
   

From Business Partners

We may receive information from organizations that request or coordinate services on your behalf, including:

• Roadside-assistance providers

• Insurance companies

• Fleet operators

• Commercial customers

• Vehicle dealerships

• Transportation networks

• Municipalities

• Government agencies

• Property owners or authorized representatives

• Dispatch platforms

• Other authorized business partners
   

Automatically Through Our Website

Information may also be collected through cookies, analytics technologies, pixels, server logs, and similar technologies.

Wix advises website owners that forms are a principal way websites collect visitor information and that third-party applications and analytics tools can independently use tracking technologies.
 

3. HOW WE USE YOUR INFORMATION

Captain Hook may use information we collect to:
 

Provide Towing and Roadside Services

Including to:

• Receive service requests

• Dispatch drivers and equipment

• Determine appropriate towing equipment

• Locate vehicles

• Coordinate pickup and delivery

• Provide roadside assistance

• Perform towing and recovery operations

• Provide vehicle transportation

• Communicate service status

• Document completed services
   

Operate Our Business

Including to:

• Maintain service records

• Process payments

• Manage customer accounts

• Manage commercial and fleet accounts

• Maintain operational records

• Perform accounting

• Conduct internal reporting

• Manage insurance matters

• Handle complaints

• Investigate service or damage claims

• Prevent fraud

• Protect customers, employees, drivers, and property

• Maintain safety and security
   

Franchise Development

We may use franchise inquiry information to:

• Respond to franchise inquiries

• Evaluate prospective franchise candidates

• Determine preliminary financial qualifications

• Discuss available or proposed markets

• Evaluate territory interest

• Schedule calls or meetings

• Provide franchise information

• Communicate regarding franchise opportunities

• Manage the franchise application and qualification process

• Conduct appropriate due diligence

• Facilitate the franchise development process
   

Website Operations

We may use website information to:

• Operate our website

• Improve website performance

• Diagnose technical problems

• Measure website traffic

• Understand visitor behavior

• Improve user experience

• Evaluate marketing campaigns

• Maintain website security
   

Communications and Marketing

Where permitted by applicable law and based on applicable consent requirements, we may use information to communicate regarding:

• Requested services

• Customer-service matters

• Franchise opportunities

• Captain Hook services

• Business updates

• Marketing communications

• Promotions or other relevant information
   

4. FRANCHISE INQUIRIES

Submitting a franchise inquiry does not create a franchise relationship and does not guarantee franchise approval or territory availability.

Submitting an inquiry also does not reserve a territory or constitute an offer to sell a franchise.

Information submitted by prospective franchise candidates may be evaluated by Captain Hook Franchising LLC and its authorized representatives.

Captain Hook may contact prospective candidates to request additional information as part of the franchise qualification process.

Any franchise offering will be made only through the appropriate franchise disclosure process and in accordance with applicable federal and state franchise laws.
 

5. HOW WE DISCLOSE INFORMATION

We may disclose information when reasonably necessary to operate our business or provide requested services.
 

Service Providers

We may provide information to companies that assist us with:

• Website hosting

• Technology

• Software

• Dispatch systems

• Communications

• Payment processing

• Accounting

• Insurance

• Marketing

• Analytics

• Customer service

• Legal services

• Franchise development

• Data storage

• Business operations

These providers may process information as necessary to perform services for Captain Hook.
 

Towing and Roadside Business Partners

Information may be exchanged with businesses involved in coordinating or paying for services, including fleet customers, insurers, roadside-assistance providers, dealerships, transportation networks, dispatch platforms, and other authorized organizations.
 

Captain Hook Franchisees

As the Captain Hook franchise system develops, individual Captain Hook locations may be independently owned and operated.

Information may be provided to an appropriate Captain Hook franchisee when necessary to respond to a service request, customer inquiry, or other legitimate business matter.
 

Professional Advisors

Information may be provided to attorneys, accountants, insurers, consultants, and other professional advisors when reasonably necessary.
 

Legal Requirements

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena or court order

• Respond to lawful government requests

• Protect our legal rights

• Investigate fraud

• Protect public safety

• Enforce agreements

• Investigate or defend legal claims
   

Business Transactions

Information may be transferred or disclosed in connection with a merger, acquisition, financing, restructuring, sale of assets, business transfer, or similar transaction.

6. INDEPENDENTLY OWNED FRANCHISE LOCATIONS

Certain Captain Hook locations may be independently owned and operated by franchisees.
 

Independent franchisees may collect and process information separately in connection with their operations.
 

An independent franchisee may therefore be responsible for its own privacy practices when information is collected directly by that franchisee through systems or activities that the franchisee independently controls.
 

This Privacy Policy primarily governs information collected or controlled by Captain Hook Towing LLC, Captain Hook Franchising LLC, and their applicable affiliates through websites, systems, and activities under their control.
 

7. TEXT MESSAGES, TELEPHONE CALLS AND EMAIL

If you provide your telephone number or email address, we may contact you regarding:

• Service requests

• Dispatch information

• Service status

• Customer-service matters

• Franchise inquiries

• Franchise opportunities

• Appointments

• Requested information

• Other business matters

Where you separately consent to marketing communications, we may also send promotional communications as permitted by law.

Message and data rates may apply to text messages.

Message frequency may vary.

Where applicable, you may opt out of marketing text messages by replying STOP.

You may unsubscribe from marketing emails using the unsubscribe link included in those communications.

Opting out of marketing communications will not necessarily prevent transactional, operational, safety, account, or service-related communications.
 

8. COOKIES AND TRACKING TECHNOLOGIES

Our website is built or hosted using Wix and may use cookies and similar technologies.

Cookies are small files stored on a visitor's device that can support website functionality, security, analytics, preferences, and other functions.

Our website may use:

• Essential cookies

• Security cookies

• Functional cookies

• Analytics cookies

• Performance cookies

• Advertising or marketing cookies, if enabled

• Other technologies provided through third-party integrations

Wix states that its platform uses cookies for purposes including site security, stability, core functionality, and measuring platform effectiveness. Wix also notes that third-party applications and integrations can introduce additional cookies.

Depending on applicable law and our website configuration, visitors may be provided with options to accept or decline certain non-essential cookies.
 

9. THIRD-PARTY ANALYTICS AND ADVERTISING

We may use third-party services to understand website usage, measure advertising effectiveness, or improve our marketing.

Depending on which services are enabled on our website, these technologies may collect:

• IP addresses

• Browser information

• Device information

• Website activity

• Pages visited

• Advertising interactions

• Approximate location

• Cookie or device identifiers

Third-party providers have their own privacy practices and policies.

The FTC notes that third-party tracking can be used for analytics and advertising across websites, making accurate disclosure of these technologies important.
 

10. COOKIE AND PRIVACY CONTROLS

Depending on your location and applicable law, you may have options to control certain cookies and data-sharing activities.

Our website may provide a cookie consent banner or other privacy controls.

You can also configure your browser to block or delete certain cookies, although doing so may affect website functionality.

Wix provides website owners with privacy tools that can block non-essential cookies, record consent decisions, manage visitor-data requests, and provide data-sharing controls.
 

11. DATA SECURITY

Captain Hook takes reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no internet transmission, website, electronic communication, or electronic storage system can be guaranteed to be completely secure.

You should therefore use reasonable caution when providing information electronically.

Please do not submit highly sensitive information such as passwords, Social Security numbers, complete bank account credentials, or similar information through general website forms unless specifically instructed to use a secure method.
 

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes.

Retention periods may depend upon the nature of the information and why it was collected.

Information may be retained for purposes including:

• Providing services

• Maintaining towing and roadside records

• Customer service

• Franchise development

• Accounting and tax requirements

• Payment records

• Insurance matters

• Damage claims

• Litigation and dispute resolution

• Regulatory compliance

• Contract enforcement

• Fraud prevention

• Safety

• Business recordkeeping

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.
 

13. YOUR PRIVACY RIGHTS

Depending on your state or country of residence and applicable law, you may have certain rights concerning personal information.

These may include rights to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information regarding how personal information is processed

• Obtain a copy of certain personal information

• Withdraw certain consent

• Opt out of certain marketing communications

• Opt out of certain targeted advertising or data-sharing practices where required by law

Not all rights apply in every jurisdiction, and legal exceptions may apply.

We may need to verify your identity before processing certain requests.

Wix also provides site owners with tools for handling visitor requests involving access and deletion of stored information.
 

14. CHILDREN'S PRIVACY

Our website, towing services, and franchise opportunities are not directed toward children under 13.

We do not knowingly use our website to solicit personal information directly from children under 13.

If we become aware that personal information from a child under 13 has been collected through our website in circumstances where it should not have been collected, we may take reasonable steps to delete it.
 

15. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or services operated by third parties.

These may include payment providers, social-media platforms, mapping services, franchise resources, business partners, or other websites.

Captain Hook does not control the privacy practices of independently operated third-party websites.

When you leave our website or interact with a third-party service, that provider's privacy policy may apply.
 

16. SOCIAL MEDIA

Captain Hook may maintain profiles or pages on third-party social-media platforms.

Information you submit through those platforms may be processed by both the social-media provider and Captain Hook.

Your interactions with those platforms are also governed by their respective privacy policies and terms.
 

17. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy from time to time.

Changes may be made to reflect developments in:

• Our towing and roadside operations

• Our franchise program

• Our website

• Technology

• Business practices

• Privacy practices

• Applicable laws and regulations

When this Privacy Policy is updated, the “Last Updated” date at the top of this page will be revised.

Material changes may also be communicated through our website or through other appropriate means when required.
 

18. CONTACT US

If you have questions regarding this Privacy Policy or our privacy practices, or would like to submit a privacy-related request, please contact:

Captain Hook Towing LLC
Captain Hook Franchising LLC

Waterford, Michigan

General Inquiries:
captainhooktow@gmail.com
 

Franchise Inquiries:
franchise@captainhooktow.com
 

Phone:
734-600-4665
 

For privacy-related requests, please use the subject line:

Privacy Request

We may request information reasonably necessary to verify your identity before processing certain privacy requests.